Victoria Distillery
Reservations

Returns & Refunds Policy (British Columbia)

Ryes & Shine Craft Distillery

We’re here for a good time and a properly sealed bottle. If something isn’t right, we’ll fix it—within the rules.

1) The Big One: Open Bottles

We cannot accept returns or exchanges on opened bottles.
Once a seal is broken, it’s out of our hands (and we can’t put it back on the shelf).

2) Unopened Bottle Returns (Tasting Room + Online)

We accept returns on unopened products that are in saleable condition (seal intact, no damage, labels on, original packaging if applicable) with proof of purchase.

  • Return window: within 14 days of purchase (tasting room) or 14 days from delivery (online).
  • Refund method: refunds go back to the original payment method.

3) Damaged in Transit or Wrong Order

If your online order arrives damaged, leaking, or incorrect, contact us within 48 hours of delivery with:

  • your order number, and
  • clear photos of the item(s) and packaging.

If approved, we’ll arrange a replacement or a refund (depending on inventory and the issue).

4) Defective Product (Corked/Off/Packaging Issue)

If you believe a product is defective, contact us within 14 days of purchase/delivery. Because opened bottles can’t be returned, we may ask for photos and details (batch/lot info), and we may offer a replacement or refund at our discretion once we’ve verified the issue.

5) Shipping Fees

  • Original shipping charges are non-refundable, unless the error was ours or the product arrived damaged/incorrect.
  • For approved “change-of-mind” returns of unopened items, return shipping is the customer’s responsibility.

6) Final Sale Items

Items marked Final Sale are not eligible for return or refund.

7) Recycling Deposits (Empty Bottles)

This policy is about product returns, not container deposits. If you’re returning empty containers for deposit, BC has a separate refund/recycling system.

8) How to Start a Return

Email [your email] with:

  • Name + phone number
  • Order number / receipt
  • What you’re returning + why
  • Photos (if damaged/defective)

We’ll reply with next steps.